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An incident is an event that results in unauthorized access, loss, disclosure, modification, disruption, or destruction of information or resources whether accidental or deliberate.

Optimize Incident Response Processes

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Incident response processes are vital aspects of incident management. Whenever any incident or causality takes place, it is necessary to respond to it. It is essential to find a solution in the lowest time frame. Therefore, you need to move fast and optimize your response processes. Achieve the optimal response by integrating your security tools with the workflows of the operation team. As soon as an incident takes place, an alert should generate with all the necessary details and information. The person closest should receive these details, and they become responsible for fixing it.

There are a few effective ways to optimize your alerting and incident response time and process. We will outline some of them below:

Optimizing Alert Management and Incident Audit

Alert Management

Management of your alerts would involve handling the workflow of your alerts. Therefore, your parking security staff needs to triage the alerts by importance and required help. It is crucial they have access to all solid information on their fingertips to make a timely decision. Due to integrating your security alerting tools with your chat operations tools and incident management tools, your team can make these appropriate decisions. As a result, you help deliver the security alerts directly to your development and operations team and will keep the data available at a single place for everyone to see and access.

Incident Audit

After managing alerts and streamlining processes, it is essential to have an audit response strategy in place. This strategy is to review and analyze these processes. In addition, it creates accountability and provides visibility for the whole parking management framework. It does this by looking for answers to questions like; Who dismissed a particular alert?, When was it dismissed?, What was the explanation?, What were the remarks?

Optimizing Incident Response Time

By automating the aspects of the response process which does not require a human touch, it will be more necessary for you and for your incident management to optimize your incident response time. Here, the cloud security systems that are efficient and work effectively provide automatic visibility and alerts. It also helps in prioritizing the alerts based on their severity from high, medium, and low.

Therefore, you can integrate these alerts directly with cloud security platforms that are available as a parking enforcement tool. In addition, this tool would automate the notification process and allow you and your security team to handle alerts by their severity levels.

Measuring Success

If you want to see the effectiveness and efficiency of the response process used with the help of incident management tools and cloud, it is necessary for you to measure the end-results and keep refining the processes. This ensures to make sure they are still serving the parking management need for which you chose them for in the first place. Some of the questions that you can ask yourself to measure its success could include; What was the triage response time for each incident? What was their accuracy? How quickly were they resolved? How weren’t many of the incidents caught and resolved on time?

Incident Management Tools Optimize Parking Operations

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Incident management can be a challenging task without proper reporting tools. Picture this:

“You are peacefully sitting in your office munching to your favorite snack. Suddenly a staff member from the parking lot comes over to inform you that a fight has started between two of the residents of the building over a petty issue.

You head out to see what is happening and sort out the issue. As you’re leaving, another staff member comes up to tell you that a medical issue had arisen on level 1 parking 15 minutes ago. Emergency services need to be called at once as the patient is in critical condition. You realize that if you knew about the medical condition earlier, you would have resolved that first and then looked into the  fighting issue.”

Incident Management Tools

Your primary focus in incident management technology is to be able to better manage and document these incidents and others that can occur simultaneously in your parking lot. By making use of incident management tools, you can increase efficiency and be more effective. Ultimately, this will provide you with more control over your parking lot operations.

Incident management tools would further help you keep track of the vital information of the incident details. Minimizing lost information and miscommunication. With management tools, you can tackle all the ambiguity regarding the handling of the incident.

The best incident management tools are effective and efficient. They change the way operational issues regarding parking are handled and managed. In addition, these solutions now include mobile phone apps that provide you with ample support by reporting incidents that occur anywhere as you go. Mobile tablets allow your staff the ease of filling out complete digital reports from any location.

Two of the most critical aspects of these applications that provide value to the entire parking operations include

Using multimedia to enhance incident reporting

The ability to send and share photos and video among mobile devices and its applications make it easier to provide rapid response to the incidents. It will improve your response with solutions during a medical emergency or issue, in the event of a fight, or some other situation.

These applications are available on the mobile with multimedia. It helps keep the incidents honest and ensures that the facts are clear regarding every party involved in the issue.

Streamlining the training process

Using these tools and making your staff comfortable with them is extremely necessary to avoid any loss of information. Therefore, it is essential to keep training the staff on a regular basis in case the team starts to change.

Through the use of incident management tools, you can optimize your parking operations. Thus eliminating insufficient management effects, and realize a sound return on your investment.

Incident Management Tools: Make the Right Choice

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Before making a final decision, there is always an amount of  research and effort that goes into it. So if you are currently looking for incident management tools for your parking lots, then you need to certain features. You need to follow a process that can lead you towards a suitable decision. This process is impacted by the tools that are available to support your decision. Your decision should rely on a solution that is technologically advanced to allow you to gain visibility and data.

Here are a few considerations that should be made before a suitable decision is reached:

Understand Your Needs

The first step required when choosing the right tool for your incident management is identifying your needs.  It will give you an idea as to what your system requirements will be. You need to understand what tools you already possess versus the areas you need to invest in and improve upon. Look for tools that fulfill your needs and contribute positively to your overall strategy and improvement.

Build an Incident Response Process

Map out and building a clear incident response process. This will help you to identify what tools are required and will also help determine how to connect the old tools with the new.  The key aspects of this process would include focusing on the alert management function as to what happens when an alert arises? How it is dealt with, and integrated into the system & the operations tool that are connected? Lastly, with how much visibility are these alerts handled?

Prioritize the Integrations for your Incident Managment

You need to integrate your incident management tools with your operations in order to achieve quality results. You need to prioritize and consider the tools used by your team to insure they fit with each other. These tools include those regarding event activity, incident occurrences, team communications, configuration management, and case management.

So when it comes to incident management, it can become a little overwhelming for those who are responsible for the selection of a parking management system to select the right one with the right tools that suit the needs and fulfill the demand of your company.

Running it down with other processes simultaneously will give you a good way to start. You can then get everything streamlined and be serious about your requirements in terms of monitoring, alerting, and compliance reporting. These are the areas that you need to pay special attention. Neglecting these areas in today’s business environment would be detrimental.