Incident management can be a challenging task without proper reporting tools. Picture this:
“You are peacefully sitting in your office munching to your favorite snack. Suddenly a staff member from the parking lot comes over to inform you that a fight has started between two of the residents of the building over a petty issue.
You head out to see what is happening and sort out the issue. As you’re leaving, another staff member comes up to tell you that a medical issue had arisen on level 1 parking 15 minutes ago. Emergency services need to be called at once as the patient is in critical condition. You realize that if you knew about the medical condition earlier, you would have resolved that first and then looked into the fighting issue.”
Incident Management Tools
Your primary focus in incident management technology is to be able to better manage and document these incidents and others that can occur simultaneously in your parking lot. By making use of incident management tools, you can increase efficiency and be more effective. Ultimately, this will provide you with more control over your parking lot operations.
Incident management tools would further help you keep track of the vital information of the incident details. Minimizing lost information and miscommunication. With management tools, you can tackle all the ambiguity regarding the handling of the incident.
The best incident management tools are effective and efficient. They change the way operational issues regarding parking are handled and managed. In addition, these solutions now include mobile phone apps that provide you ample support by reporting incidents that occur anywhere as you go. Mobile tablets allow your staff the ease of filling out complete digital reports from any location.
Two of the most critical aspects of these applications that provide value to the entire parking operations include
Using multimedia to enhance incident reporting
The ability to send and share photos and video among mobile devices and its applications make it easier to provide rapid response to the incidents. It will improve your response with solutions during a medical emergency or issue, in the event of a fight, or some other situation.
These applications are available on the mobile with multimedia. It helps keep the incidents honest and ensures that the facts are clear regarding every party involved in the issue.
Streamlining the training process
Using these tools and making your staff comfortable with them is extremely necessary to avoid any loss of information. Therefore, it is essential to keep training the staff on a regular basis in case the team starts to change.
Through the use of incident management tools, you can optimize your parking operations. Thus eliminating insufficient management effects, and realize a sound return on your investment.