Parking Enforcement with ViolationAdmin

ENFORCEMENT SOLUTIONS WITH PARKING INTELLIGENTLY LINKED

ViolatioAdmin violation management hotsheet

Automated traffic and parking enforcement software takes advantage of technology to efficiently track, manage offences and record violations for effective reinforcement of parking regulations to help improve customer service and traffic flow.

ViolationAdmin is a ticket management system and parking compliance tool that is a perfect complement to parking management. This violation enforcement software includes innovative mobile technology exposing violation mapping, enforcement management, and analytical insight.  The Android handheld parking ticket writers are easy to use and support LPR, voice and keyboard input to reprimand parking violators.

The mobile license plate recognition (LPR) PL8RDR technology enables patrols to capture, analyze and display violations to optimize the time and energy of enforcement personnel. This parking ticket software allows users to acknowledge and pay tickets online immediately after being issued due to real-time sync functions.

The ViolationAdmin access violation management component provides in-field remote data access from mobile devices and smartphones.  Using an Android handheld and a Bluetooth printer to create tickets for parking infractions is quick and easy. Site patrols sync enforcement and parking data to the system through cellular or Wi-Fi networks. With this remote technology, the system can apply validation rules moments after making a permit purchase on the cloud-based user portal or connected remote devices.

What is Parking Enforcement?
The monitoring and control of parking by a parking patrol officer or bylaw officer. In most cases, enforcement officers can issue violation notices to vehicles parked in controlled areas that break parking laws. With the advent of LPR technology, enforcement can be automated and performed without human intervention.

MAKE USE OF ARTIFICIAL INTELLIGENCE

Artificial intelligence (AI) is all around us and plays a part in the parking and security market.  The OPS-COM system uses many levels of artificial intelligence to minimize errors and help improve customer service.  With this computer intelligence, OPS-COM uses different algorithms to help ensure that customer service remains a top priority while ensuring the highest level of data integrity.

Deep Learning

The OPS-COM automatic number plate recognition (PL8RDR LPR) system uses past data records to improve data reads and validations.  This allows static LPR cameras to be installed to assist with virtual vehicle chalking and tracking.

Fuzzy Searching

Utilizing data maps, the LPR license plate reader system can match records against similar records based on character patterns.  This means that the system may interpret a character such as โ€˜Bโ€™ as an โ€˜8โ€™ or possibly a โ€˜3โ€™ to help with plate validation.  In the case of tracking vehicle counts in a given area, fuzzy searching and deep learning together play a role in helping to reduce errors.

Final Validation

When an enforcement patrol is writing a citation, the system first does a data check to ensure that the offence is still valid.  This final plate validation helps to ensure that a temporary parker does not get a ticket just before they pay for parking.  This improves client service and addresses potential client frustration.

Grace Period

OPS-COM supports a configurable enforcement grace period globally and on specific parking lots.  This grace period may offer a parking client time to find parking or a parking payment terminal before a ticket is issued.  Through the use of LPR virtual chalking, vehicles are tracked as they enter and leave a given area or when they are first โ€œseenโ€ by the cameras.

REMOVE DOUBT WITH PARKING ANALYTICS

YEP, IT WAS YOUโ€ฆ

The video shows how well the ALPR system interlinks information.

OperationsCommander leaves no question that a vehicle in violation is the one that received the ticket.

Tire chalking is virtual and together with GPS and imagery it leaves little room for dispute.

Improved operations by sharing chalking data means that everyone has the data they need during their patrols.

PARKING COMPLIANCE SOFTWARE THAT IS INDUSTRY LEADING

Parking violation hotspots

Tracking with Virtual Chalking

Vehicle virtual chalking can be performed with remote enforcement software.  With virtual chalking, vehicles are chalked by simply taking a picture of the vehicle and storing the GPS location.  Later, enforcement staff can review virtual chalk records to determine if a vehicle should be ticketed.

With this access control software, when a violation is issued to a vehicle, any virtual chalk records are also included with the violation data.  The violation enforcement software will list all details, including GPS location, images and offence information, to the user through the self-management portal.  The user can select to pay the violation or dispute the offence by requesting an appeal.

Violation GEO Mapping

Using GPS and cellular technology, safety and enforcement officers can easily identify where parking citations occur. Enforcement patrol staff can focus on areas with higher violation counts at peak times throughout the day.  The OPS-COM electronic ticket system tracks all details to assist with later dispute resolution.

Every virtual chalk record and every violation tracks GPS coordinates.  This parking regulation technology includes geo-tracking information, which can be superimposed onto a map to identify โ€œhotโ€ infraction areas where offences are more prevalent.

Online Violation Appeals

Simplify the entire violation appeal process by allowing violation disputes to be created online by clients at any time. Appeal officers can respond to requests and view the history of violations, appeals, and past communication.

Staff and clients can also easily review parking citation photos as part of the business process to validate and review appeals remotely.

The security patrol software links vehicles, violations and people.  During the violation dispute process, details related to past disputes and the user are easily accessible.  The virtual appeal communication is a threaded discussion tracked for audit purposes.

The appeals administrator can easily record appeals determinations.  Using the easy parking control software, they can select to uphold, cancel or reduce the violation.  When this action has been performed, the person requesting the virtual appeal is notified, and the communication is added to the end of the audit log.

ANPR parking enforcement appeal snapshot

VIOLATION MANAGEMENT SOFTWARE THAT IS EASY TO USE

OperationsCommander works on all devices

Photo Confirmation

The ViolationAdmin ticket management system allows enforcement officers to include photos with every infraction. Clients can review photos during the appeal process to understand digital rights, or Appeal Officers can review photos to help with the final judgment of the appeal.

Self-Managed Online Payments

Through hosted payment gateway solutions, your clients have the convenience of paying for infractions online 24 hours a day, 7 days a week. The ViolationAdmin management software provides your administration team with options to create discounts to encourage faster payments or to issue automatic overdue notifications.  With direct linking to ParkAdmin for parking management, the two represent complete ticketing and parking control system.

Parking Enforcement Knowledge In The Field

In the field, bylaw enforcement patrols can search for abandoned vehicles, identify repeat offenders, view ticket history, and ensure parking compliance.

Through remote enforcement software, patrols can view the number of past violations a vehicle has had. If a vehicle of interest has been seen, then a notification can also be sent to the patrol handheld, notifying the enforcement officer and improving segregation of duties (SOD).

Violation Management Reports

Violation management report details are exposed through the parking compliance software and offer many reports to drill down into data.  All electronic parking ticket system reports are customizable to match operational requirements.

Administrators can see infraction payment history and monitor violation offences conveniently as well as extract valuable security-related statistics for analysis.

Intuitive application interface

VIOLATIONADMIN OFFERS PARKING CITATION REPORTS

ViolationAdmin includes several built-in parking regulations and management reports to assess the financial effects and support most operations’ reporting needs.  The list below includes brief descriptions.  Based on specific parking regulations, we support custom safety, security and offence report building for clients who require it.  Financial impact also plays a part in users’ ability to appeal and pay municipal Bylaw citations online.

For 2018 72% of all tickets issued were paid within the required time period.  Only 11% of tickets were never paid.  17% of tickets were paid through the court system.

The business process will improve as a direct result of using intelligent parking validation software.  Experience improved customer service with better traffic flow around campus or in town.  With automation, human errors are minimized, and with user access through self-serve portals, clients can appeal and pay violations at their convenience.

In all cases, direct links to MTO (Ministry of Transportation) and DMV (Department of Motor Vehicles) improve the processing and efficiency of municipal parking and security offices.  Further, with direct links or the ability to export for court-related processing, the regional ticketing process is seamless.

Violations by Location / Officer Report

Report on violations issued by an officer or within a certain area.  The report includes summary details related to how many were issued of each type, appealed, upheld, reduced or cancelled.  As well this enforcement report can display the number of paid or outstanding.

Paid Violations Summary by Type

Displays the total parking citations and warnings issued by date and type.ย  This violation report includes statistics related to the paid and unpaid state of issues offence notices.ย  The report also includes financial-specific details, including spoiled parking ticket totals.

Violations by Officer

Display the number of parking tickets issued by an officer, including the plates that received violations, the date of the violation, and the fine amount.  Possible filters include the date, ticket writer, spoil type, and ticket type.

Summary Report by Officers

Violation management administrators can review offences that were issued by a specific officer and see metrics related to the violations.

Parking Ticket by Pay Type by Month

This security report offers a search for parking tickets issued by month and payment type.

List Overdue Report

This report lists overdue parking citations and offers a link to send email reminders to those that have outstanding tickets due to illegal parking activities.

Search Repeat or Scofflaw Offenders

Search for scofflaw users with multiple violations. Administrators can access user-profiles and vehicle information from quick links within the report.