A Support Team with Flexible Options
The OperationsCommander team is the best in the industry! We know we’re good and we’re happy to tell anyone that wants to listen.
Take a look at the last 200 support cases that have passed through our parking and security support channels. Everything from minor training to helping diagnose bugs, and even helping to develop wish list items.
Please note that every support incident that received a vote was recorded as either good or great by our clients. It’s no wonder since our parking and security support team is a collaborative group that works together to answer questions and resolve issues efficiently.
Our team isn’t happy until you are!
Support Plans – Make Us Part of Your Team
OperationsCommander offers several support options for continued productivity and ease of use with your parking and security management platform. OPS-COM has 3 support levels to choose from that are designed to match your needs. Standard, Standard Plus, and Premium; each offer different options ranging from occasional assistance to 24/7 coverage.
| FEATURE | STANDARD | STANDARD PLUS | PREMIUM |
| Service Availability Mon – Fri 9am – 5pm EST | Wiki access, Video library, FAQs | STANDARD + email support | STANDARD PLUS + Telephone, 24/7 email support* |
| Status Notifications | Within 6 hours | Within 2 hours | Within 1 hours |
| Up-time Guarantee | 99.9% | 99.9% | 99.9% |
| Escalation Manager | No | No | Yes |
| Software Releases | Maintenance & Bug fixes | STANDARD + Updates | STANDARD PLUS + Upgrades |
| Remote Training | Fee based | Fee based | 12 hours/yr |
| Training Discounts | No | Yes | Yes |
| Development Discounts | No | No | Yes |
To discuss which package is best tailored to your specific needs please contact us
855.410.4141
or
The OperationsCommander parking and security platform is a PaaS (platform-as-a-service) solution. This reduces overall configuration management, improves scalability, is easier to support, and is hosted in a secure environment.